IT Service Management (ITSM)

Zoho Desk is the industry’s first context-aware help desk software that helps businesses focus on the customer. From increasing your agents’ productivity, to crunching through performance metrics, to working in sync with other apps that you use, get to the core of your customer service efforts.

  • Equip customers so they can find answers to questions on their own
  • When your customers want to reach out, be available for them over a variety of channels
  • Zoho Desk understands the uniqueness of your business, lets you customize and integrate it with other apps
  • Zoho Desk helps bring together employees from across departments, to give customers a truly unified customer service experience
  • Zoho Desk gives your team the best tools to help customers while automating frequent tasks that otherwise take up precious time.
  • With Zoho Desk, identify the right trends and patterns in your team’s efforts, make improvements, and inspire better performance.